REFUND POLICY

PERISHABLE GOODS

 

Due to the nature of our products (food items), we cannot accept returns or offer refunds unless the item is faulty, damaged on arrival, or incorrect.

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FAULTY OR INCORRECT PRODUCTS

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If you receive a faulty, damaged, or incorrect product:

• Contact us within 48 hours of delivery with your order number and photos.

• We will offer a replacement or refund, subject to confirmation of the issue.

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NON-RETURNABLE ITEMS

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Opened or partially consumed products cannot be returned.

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REFUND PROCESS

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Refunds will be issued to your original payment method within 7–10 working days once approved.

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CANCELLATIONS

 

Orders can only be cancelled before they have been dispatched. Once dispatched, cancellations are not possible.

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LIABILITY

We are not responsible for products that have been stored incorrectly or consumed after the best before date.